Privacy Policy
Effective Date: 29 July 2025
Last Updated: 29 July 2025
Welcome to Interhire Ltd trading as Intertools Online (“we”, “our”, or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.intertoolsonline.co.uk (“Website”), make a purchase, or otherwise interact with us.
1. Who We Are
We are a UK-based retailer of power tools and related accessories. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).
If you have any questions, please contact us.
2. What Personal Data We Collect
If you make a purchase, we may collect and process the following data about you:
- Identity Data: Full name, title.
- Contact Data: Billing address, delivery address, email address, phone number.
- Financial Data: We do not store your payment card details These are processed by Worldpay.
- Transaction Data: Details of your purchases and order history.
- Technical Data: IP address, browser type/version, time zone, operating system.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us.
3. How We Collect Your Data
We use the following methods:
- Direct interactions: When you place an order or contact us.
- Automated technologies: Cookies and similar technologies for tracking site usage.
- Third parties: Analytics providers (like Google Analytics), payment processors, delivery services.
4. How We Use Your Personal Data
We process your data for the following purposes:
- To fulfill orders and deliver products to you.
- To manage your account and provide customer support.
- To improve our website and user experience.
- To comply with legal obligations (e.g., tax reporting).
- To send you updates, offers, and promotions (with your consent).
- To prevent fraud and secure our website.
5. Legal Bases for Processing
We rely on the following legal bases under the UK GDPR:
- Contractual necessity: Processing required to fulfill a purchase.
- Legal obligation: For compliance with laws (e.g., VAT records).
- Legitimate interests: For business analysis, fraud prevention, and website security.
- Consent: For email marketing and non-essential cookies.
6. Sharing Your Data
We do not sell your data. We may share your data with:
- Payment processors (Worldpay)
- Delivery partners (e.g., Royal Mail, DPD)
- IT and system administration services
- Professional advisers (e.g., accountants, legal advisers)
- Authorities where legally required
7. International Transfers
If we transfer your data outside the UK, we ensure appropriate safeguards are in place (e.g., standard contractual clauses).
8. Data Security
We use technical and organisational measures to safeguard your personal data, including SSL encryption, firewalls, and secure access controls.
9. Data Retention
We retain your data only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting requirements.
10. Your Legal Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion (in certain cases)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the ICO (www.ico.org.uk)
11. Cookies
We use cookies to enhance your experience. You can control cookie preferences via your browser but the website may not work fully as intended.
12. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
14. Contact Us
For any privacy-related inquiries, Please contact us.
